Mecus — Refund Policy

Effective date: June 11, 2026

This policy explains the withdrawal-of-subscription and refund standards for paid features and benefits such as the Mecus Pro pass, billboard passes, and free coupons. Rights granted to consumers under applicable law take precedence over this policy.

Seller information: Trade name Mecus · Representative Noh Gyu-beom · Business Registration No. 112-31-67822 · E-commerce registration: exempt (simplified taxpayer) · Address 104-902, 76-8 Daeho-gil, Naju-si, Jeollanam-do, South Korea · Phone +82-70-8080-0503 · Email cartilage0bone@gmail.com · Refund/payment inquiries: in-app inquiry or official Discord.

1. Basic principles

• If a billboard pass is purchased and not used at all, a refund may be requested within 7 days of payment.
• The Pro pass and billboard pass are Mecus-app-only digital passes and cannot be exchanged for cash, withdrawn, transferred, gifted, traded between users, resold, or exchanged for external goods.
• The Pro pass can be stacked up to 90 days. If more than 61 days remain, additional purchases are restricted to avoid exceeding the 90-day cap; purchases become available again once 60 days or fewer remain.
• Once delivery of digital content begins (e.g., Pro activation or a billboard display request), withdrawal of subscription may be restricted.
• However, where a refund or compensation is required by law — such as delivery different from what was described, duplicate payment, payment error, or an outage attributable to the operator — the matter is handled individually after review, regardless of use.
• If multiple billboard passes are purchased and only some are used, partial-refund eligibility is assessed after checking unused paid passes, granted benefits, and whether the payment method can be cancelled.

2. Cases eligible for a refund

• Within 7 days of payment and the purchased billboard passes have not been used at all.
• The same payment was approved more than once (duplicate charge).
• Payment was made but the pass was not granted and the operator could not restore it within a reasonable time.
• A purchased digital benefit was not delivered due to the operator, or was delivered differently from the main content shown/notified.
• Cancellation is recognized under applicable law, such as a minor's payment made without the consent of a legal guardian.

3. Cases where a refund may be restricted

• The Pro pass has been immediately activated or extended.
• A free benefit such as a login-bonus billboard coupon has been used or is difficult to reclaim given its purpose.
• A billboard display has been completed using a billboard pass or a free coupon.
• Goods not directly purchased with cash, such as free coupons, event coupons, giveaways, or operator rewards.
• An attempt was made to use a pass for a purpose prohibited by the terms, such as cashing out, withdrawal, transfer, gifting, trading, resale, exchange for external goods, or purchase of game items.
• Use was restricted due to the member's fault, such as account sharing, breach of terms, promotion of illegal programs, or payment-method theft.

4. Withdrawal of membership and refunds

• On withdrawal, account benefits such as held passes, Pro time, and billboard coupons are not recoverable.
• If you hold paid passes that may be refundable, you should submit a refund inquiry before withdrawing.
• Even after withdrawal, transaction records needed for payment, refund, and dispute handling may be stored separately under applicable law and the Privacy Policy.

5. Refund procedure

• When requesting a refund, provide account identifiers, the payment date/time, amount, transaction number, and the reason for the refund.
• The operator reviews pass-usage history, granted benefits, payment-notification records, and consent records, then advises on refund eligibility.
• If the payment method cannot be cancelled, the refund may be processed by an alternative method in accordance with applicable law and the PSP's policy.

In case of any discrepancy, the Korean-language version of this policy prevails for customers in South Korea.

Contact: in-app inquiry or official Discord.